Teleperformance is exiting the extremely egregious part of the trust and security business

PARIS–(BUSINESS WIRE)–Regulatory News:

After reflecting on the consistent feedback it has received over the past few days from a large majority of shareholders and the financial community regarding the perception of its trust and safety business, Teleperformance (Paris:TEP) has decided to exit the highly outrageous part of the trust and safety business.

Teleperformance continues to believe that trust and safety moderation of content is an essential “first responder” service that protects wider society in the digital world, and that Teleperformance is one of the few companies worldwide that offers this service professionally and can offer on a global level. with the highest standards in terms of employee safety and well-being. Teleperformance is also proud of its employees dedicated to this essential service. But as a public company that has always considered its shareholders’ perspectives, Teleperformance has decided that exiting the highly egregious Trust & Safety segment is the right thing to do at this time.

Teleperformance will work with its customers to explore suitable alternatives for its current business in this space, while in the meantime it continues to increase its focus on employee safety and well-being. The Group will also not enter into any new business of this kind.

A presentation webcast with analysts and investors will take place today at 19:00 CET.


About the Teleperformance Group

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA – Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and related digital services, serves as a strategic partner to the world’s largest companies across many industries. It offers a one-office support services model including end-to-end digital solutions that guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive, high-touch, high-tech approach. Nearly 420,000 employees in 88 countries support billions of connections each year in over 265 languages ​​and approximately 170 markets in a shared pursuit of excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by using reliable, flexible, intelligent technological solutions and adhering to the highest safety and quality standards in the industry, based on outstanding Corporate Social Responsibility. In 2021, Teleperformance reported consolidated sales of €7,115 million ($8.4 billion, based on 1 euro = $1.18) and net income of €557 million.

Teleperformance shares trade on Euronext Paris, Compartment A and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of ​​corporate social responsibility, the Teleperformance share has been included in the CAC 40 ESG since September 2022, in the Euronext Vigeo Euro 120 Index since 2015, in the EURO STOXX 50 ESG Index since 2020, in the MSCI Europe ESG Leaders Index since 2019, in the FTSE4Good Index since 2018 and the S&P Global 1200 ESG Index since 2017.

For more information: Follow us on Twitter: @teleperformance


Leave a Reply

Your email address will not be published. Required fields are marked *