A rich app ecosystem remains one of the key selling points for the Apple iPad. iPad has thousands of native apps and games to enhance your iPadOS experience. But what if your iPad can’t connect to the App Store at all? If you often come across the same thing, you need to figure out why your iPad won’t connect to the App Store.
If your iPad doesn’t connect to the App Store, you can use web app versions to read Slack messages, browse Netflix, or stream the latest YouTube videos. But that will never match the native app experience. Also, you cannot load apps from other sources either. Let’s fix the issue when iPad can’t connect to App Store.
1. Restart the iPad
A simple restart can fix malfunctions, e.g. B. when the iPad cannot connect to the App Store. If you have an iPad model without a home button, follow the steps below.
Step 1: Press and hold any volume down button and the top button until you see the power off slider.
Step 2: Drag the slider on the screen and wait about 30 seconds to turn off the iPad completely.
Step 3: Press and hold the power button until you see the Apple logo.
If you have a modern iPad model without a home button, press and hold the top button and use the slider to turn it off. Press the same button again to turn your iPad back on.
2. Check the network connection
If you have a Wi-Fi only iPad model, make sure it is connected to a stable network. You can swipe down from the top-right corner and long-tap the Wi-Fi icon to change the connected network. For a robust internet connection, you need to connect to a 5 GHz WiFi frequency.
If your iPad stays connected to Wi-Fi with no internet, see our dedicated troubleshooting guide to fix the problem. If you have a mobile iPad, you need to check your wireless service provider for active internet.
3. Force close the App Store and try again
You can force close the App Store and try again.
Step 1: Open the App Store on your iPad.
Step 2: Swipe up from the bottom to open the recent apps menu.
Step 3: On the App Store, swipe up to close it completely.
Open the App Store again and download apps and games.
4. Check the App Store servers
None of the tricks will fix the problem if the App Store servers are down. Apple offers a dedicated System Status website to check service status. Go to the System Status website and make sure the App Store shows a green indicator next to it. If the App Store shows an orange or red indicator, the system is down and you’ll have to wait for Apple to fix the problem.
5. Sign in again
The App Store may not be able to connect to the App Store due to an account authentication error. You should sign out of your Apple account and sign in again.
Step 1: Open Settings on your iPad.
Step 2: Select your profile picture above.
Step 3: Select Unsubscribe and confirm your decision.
Sign in again with your latest Apple account information.
6. Check the date and time
If your iPad has the wrong date and time, it will not connect to the App Store. You should set the correct date and time on your iPad with the following steps.
Step 1: Open Settings on the iPad.
Step 2: Select “General” and tap “Date & Time”.
Step 3: Check your time zone. If it doesn’t, turn off the “Set automatically” switch and manually select the correct time zone.
Restart your iPad and open the App Store to download apps and games.
7. Reset the network settings on the iPad
Improper network optimization can cause iPad unable to connect to App Store. You need to reset network settings on iPad with the following steps.
Step 1: Open Settings on the iPad.
Step 2: Select “General” and scroll down to “Transfer or reset iPad”.
Step 3: Select Reset and tap Reset network settings.
8. Disable VPN
An active VPN connection may be the actual culprit behind the unable to connect to App Store issue. You should open your favorite VPN app on your iPad and disconnect.
9. Update iPadOS
An outdated iPadOS build can cause problems with the App Store. Apple bundles new App Store updates with the OS build. You need to download the latest iPadOS update from Settings.
Step 1: Open the “General” menu in the iPad settings (see above).
Step 2: Select “Software Update” and download the latest iPadOS version to your iPad.
Enjoy thousands of apps at your fingertips
iPad not connecting to App Store defeats the purpose of using it. What trick worked for you to solve the problem? Share your findings in the comments below.